Fully Responsive

With Richer you do not need to worry about how your site will look on a party players screen. We cared about that for you and made our theme fully responsive. It means your website will automatically adapt to screen you.

Retina Ready

If you want your site to look same great on high resolution displays-Richer is a great choice! All of the included images here are 100% Ready for the Retina and will look fantastic on the devices like iPhone, iPad or MacBookPro Retina.

Tons of Shortcodes

There are so many shortcodes included in our theme, check out Shortcodes menu in our demo and see that! You will find anything you need to create your page layout from this variety of shortcodes.

CRM Applications for Maintenance Sector

servis sektörü

CRM Applications for Maintenance Sector- SetXRM

Maintenance sector oriented CRM applications need to be planned in a way that they will include all after sale processes. Maintenance oriented CRM program offers companies address book, call center, service management and vendor management modules. The modules which can be created for all kinds of services work in integration with other connected modules. If the service company has a vendor infrastructure, the same system is used by its vendors.

Address Book
In service CRM management application, address book includes all customer data. It also enables tracking tasks, meetings and customer complaints created within the system. All motion records created on other modules of CRM application can be tracked on here on companies and persons. Service education, vehicle tracking and route planning are achieved under this module.

Call Center
Maintenance CRM call module is the module under which all operations are managed. Incoming telephone calls, e-mails, faxes and requests from webpage gather under call center. Call center works integrated with cargo management, incoming and outgoing posts, fax service, switchboard and social media communication modules. All requests on the system are given a call number and transferred to the concerned department. If the problem in the incoming call can be solved on phone, it is solved by help team and the call is ended. The department which has the call transferred to itself creates a question and answer screen and uses different interfaces for different problems.

Service Management
Service workflow, repair and maintenance, product replacement, agreement, service offer, periodical maintenance, warranty tracking, spare parts replacement, montage and installation, service period calculation, transportation and accommodation costs for service period and their invoices are tracked on the system. The workflow is as follows: Call center assigns the person concerned in service center about a problem. The person solves the problem on the phone or requests transfer of the faulty product. When faulty product arrives at the service, it is matched with the call number. Incoming product data is entered into the system, a barcode is printed and attached onto the product. It is sent to concerned service department. The product is checked before repair and an offer is sent to customer if the product is out-of-warranty. Repair is completed and the transactions are entered into the system. The product is sent to customer via cargo.

If the product or service is to be given on behalf of the customer, a personnel is assigned for the records and a job order is created. The personnel calls the customer and asks for a meeting approval. The personnel goes to customer for repair, periodical maintenance or montage. After service is completed, s/he submits service records. S/he also records service start and end time, accommodation and transportation costs into the system. S/he presents service form to the customer for a signature and finishes the service. A task is assigned for concerned department for creating an invoice.
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Vendor Management
In service and duty CRM management, it is possible to work with vendors or sub-services. Vendors or their sub-vendors created in the same system are used in line with authorization. Offers are transferred to vendor or central CRM, entered into the system and transferred to concerned departments or vendors in the city. The vendors answer to that offer, call the customer, perform repair, maintenance or montage processes and submits any spare parts into the system, fills out service form and enters it into the system. Central office approves it, vendor bills the allowance invoice and requests payment. This request is approved by central office and payment is made to vendor. All these processes can be tracked on the system. Vendors can create orders for products or spare parts on the system.

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