With SetXRM, you can apply interactive CRM solutions. The most important factor is humans in CRM applications and thus we need to learn about human behaviors, approaches and their opinions on our company and products using different approaches to adapt our behavior accordingly. We call operations on which one-to-one dialogues or dialogues on social are established with customers Interactive CRM.
In the simplest term, after product sales, we call our customers and ask them a few questions on whether they are satisfied with the products or the service provided and then analyze the results on the system.
Using call center, fault and complaint management and social media management modules available on our SetXRM system, you can establish direct contact with your customers for them to answer your mini survey questions you have prepared beforehand about your products and services.
Comments, announcements and criticisms about your products and company on social media will be transferred to SetXRM social media department online. This process is realized thanks to our developed API. This way, you can establish information exchange in the simplest way between your website and different applications and create integration in shortest time possible.
You can associate all modules with each other and create IVR integrations with telephone systems. In addition to this, you can pick Outlook integration to let CRM record the mails you request on the system. With interactive CRM, it is possible to gain customers who will ensure profitability, retaining them for long periods, closing customers who do not bring any profits out, managing extra or cross product sales, analyzing customer suggestions and creating new product or sales policies according to these suggestions.
In conclusion, you can solve your customer expectations more effectively and faster using sound, e-mail, SMS, web and one-to-one communications. SetXRM call center module provides you all the solutions you need for interactive CRM.