With SetXRM vendor management module, you can easily manage your sales and service points. You can separate your vendors to different categories (such as sales, service, sales and service). If there is a B2B application you use, you can enable information flow to this application via developed API. You can follow the campaigns and promotions designated for vendors on the system. Vendors login the system created for them, order from there and track the order process momentarily.
The order given waits for the approval of the concerned person and then sent to concerned authorities depending upon whether the product is in stock or not. Vendor can track its own currency account balance, risk limit, its previous orders, product returns and products in service, if any.
If the vendor is a service vendor, it can see the montages and disassembles, spare parts lists and service information of customers which contacted it directly. In addition, it can track whether the spare parts are in the stock, their supply times, payments in line with allowances to the previous businesses and currency account balances.
As much as business processes differ in line with sectors, in the event that the products which are generally out-of-order or the serviced products come to vendor by hand or via cargo or a montage is necessary, the vendor is assigned to task on the system. The vendor programs the tasks according to its own business plan, checks whether the products are under warranty and if the products are not under warranty, proposes repair to the customer. Upon approval from the customer, it repairs the product and enters the transactions done on the product, changed parts and the free. If there are any allowances of the task done to be taken from the central office, this is calculated automatically on the system. All these operations are tracked on call number and product serial number.