Industry Solutions
Automotive Companies
SetXRM has an ideal structure for managing the operational processes of automotive companies and car dealerships.
SetXRM Modules
Operations management for car dealerships
In addition to vehicle registration details, insurance and maintenance, and replaced parts, you can manage powers of attorney, sales contracts, internal company documents and collections.
Vehicle Registration
Keep each vehicle’s registration details together with the customer record.
Insurance and Maintenance
Track insurance and maintenance information per vehicle.
Replaced Parts
Keep a record of the parts replaced on each vehicle.
Power of Attorney and Sales Contract
Prepare and store powers of attorney and sales contracts in the system.
Internal Documents
Manage your internal company documents from a single point.
Collections
Monitor the collections for your sales.
Scope
CRM scope for automotive companies
- Lead Tracking: Collecting and following up potential customers and converting them into hot sales.
- Opportunity Management: Monitoring sales opportunities and managing their conversion.
- Test Drive Appointments: Planning customers’ test drive requests and tracking appointments.
- Vehicle Stock Management: Stock status, model, features and delivery status of vehicles awaiting sale.
- After-Sales Services: Tracking maintenance, repair and warranty processes for vehicles customers have purchased.
- Service Appointment Management: Receiving service requests, managing appointments and tracking the service process.
- Customer Satisfaction Surveys: Collecting feedback with satisfaction surveys after service.
- Campaign Management: Creating vehicle sales campaigns and marketing strategies by customer segment.
- E-mail and SMS Marketing: Sending customers regular updates, campaign announcements and special offers.
- Customer Segmentation: Building segments from customer data (e.g. vehicle type, purchase frequency, age group).
- Complaints and Requests: Tracking customer complaints and requests in the CRM and managing their resolution.
- Call Center Integration: Integrating the CRM with the call center to record customer requests.
- Financing Offers: Managing customer-specific financing options.
- Insurance Offers: Presenting insurance offers to customers and monitoring insurance processes.
- Sales Reports: Sales volume, sales representative performance and monthly/annual sales targets.
- Service Performance Reports: Response times for service requests and customer satisfaction reports.
- Marketing Effectiveness Reports: Campaign effectiveness, conversion rates and return on investment (ROI).
Related Solutions
Key SetXRM solutions for this industry
Explore ready-made modules for your industry and tailor them exactly to your processes thanks to the low-code platform.
Success Stories
Companies in this industry using SetXRM
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